the labors — customer support
Agents for support operations.
Most support volume is routine: where is my order, fix my subscription, process my refund. Obsidura agents resolve that work grounded in your actual systems of record - and hand anything unusual to your team with the full context attached.
The work agents take on
- Ticket triage in Zendesk - categorizing, deduplicating, and routing so queues stay clean without a human touching every ticket.
- Order and subscription lookups against your database and Stripe - answering from the record, not from a guess.
- Refunds and account changes within the policy limits you set - anything outside them escalates instead of executing.
- Drafting responses grounded in the customer's actual history, ready for an agent of the human kind to send or edit.
Grounded in systems of record
This is not a chatbot improvising answers. Agents read your orders, subscriptions, and tickets through typed connectors, and structured outputs are schema-validated before they touch your data. If the record does not support an answer, the agent escalates rather than inventing one.
Escalation is the feature
When confidence drops below your threshold - an angry customer, a policy edge case, an account that does not add up - the agent stops and escalates to a human queue with the full decision trace. Your team spends its time on the conversations that need a person.
Every customer-affecting action is logged
Refunds, account changes, and messages all land in an append-only audit log with the full prompt, tool call, and resulting diff - replayable whenever you need to know exactly what happened on an account.
further reading
Put agents on your backend.
A 30-minute call. We map one workflow and show you the audit log by the end of it.